South Africa doesn't win global contact-centre work on price any more. We win it on the call the script can't handle.

Naledi Sithole · Managing Director · Cape GBS Collective

SAMPLE ENTRY · a fictional speaker and organisation, shown to demonstrate the format. Never publish it.

Where it comes from

Speaker: Naledi Sithole
Role: Managing Director
Organisation: Cape GBS Collective
Date: Aug 2026
Region: South Africa
Beat: Customer Experience, Marketing and Retail · Demo · sample entries

WHAT YOU COPY

"South Africa doesn't win global contact-centre work on price any more. We win it on the call the script can't handle.", Naledi Sithole, Managing Director, Cape GBS Collective, Aug 2026. Via SourceDesk: sourcedesk.co.za/e/6n3nk6 [SAMPLE ENTRY]

Verify against the primary source before publication.

Back to the search desk