Every AI deployment we've measured lives or dies on one metric: did the customer have to repeat themselves.

Rachel van Wyk · Chief Experience Officer · Horizon CX

SAMPLE ENTRY · a fictional speaker and organisation, shown to demonstrate the format. Never publish it.

Where it comes from

Speaker: Rachel van Wyk
Role: Chief Experience Officer
Organisation: Horizon CX
Date: Jul 2026
Region: South Africa
Beat: Customer Experience, Marketing and Retail · Demo · sample entries
Theme: Contact-centre AI

WHAT YOU COPY

"Every AI deployment we've measured lives or dies on one metric: did the customer have to repeat themselves.", Rachel van Wyk, Chief Experience Officer, Horizon CX, Jul 2026. Via SourceDesk: sourcedesk.co.za/e/s5wnyw [SAMPLE ENTRY]

Verify against the primary source before publication.

Back to the search desk