QUOTESAMPLEJul 2026
Every AI deployment we've measured lives or dies on one metric: did the customer have to repeat themselves.
Rachel van Wyk · Chief Experience Officer · Horizon CX
ILLUSTRATIVE ENTRY · fictional speaker and organisation
ENTRY: sourcedesk.co.za/e/s5wnyw
BEAT: CX & retail · Demo
THEME: Contact-centre AI